Mobile and internet services to be expanded, strengthened

Mobile and internet services to be expanded, strengthened Prime Minister Hun Sen plans to strengthen telephone and internet services in the city and expand them in the provinces to attract tourists.

The Prime Minister said that now the people use their phones to transact money, and urged that service be strong not only in the city but in the provinces, as well. The Premier also made some complaints about poor hotel WIFI services.

“Therefore, all internet operators need to strengthen [internet services] in the city, and expand it to tourist destinations to attract tourists to remote areas,” he said. Mr Hun Sen pointed out that people need the internet for work, and said that there is no need to communicate face-to-face, underlining the importance of internet connection. “This is a point that I recommend to consider further strengthening the promotion of domestic tourism, and not that Cambodians lack money for hotel accommodation, do not be confused, Cambodians can now sleep five-star or four-star hotels,” the Prime Minister said.

The coronavirus (COVID-19) pandemic has triggered an unprecedented crisis in the tourism economy, given the immediate and immense shock to the sector. Revised OECD estimates on the COVID-19 impact point to 60% decline in international tourism in 2020. This could rise to 80% if recovery is delayed until December. International tourism within specific geographic-regions (e.g. in the European Union) is expected to rebound first.

Domestic tourism, which accounts for around 75% of the tourism economy in OECD countries, is expected to recover more quickly. It offers the main chance for driving recovery, particularly in countries, regions and cities where the sector supports many jobs and businesses.

The impact of the crisis is being felt throughout the entire tourism ecosystem, and reopening and rebuilding destinations will require a joined up approach. Tourism businesses and workers are benefiting from economy-wide stimulus packages, with many governments also introducing tourism specific measures. Governments and industry are focusing their efforts on:

  • Lifting travel restrictions and working with businesses to access liquidity supports, apply new health protocols for safe travel, and help to diversify their markets.
  • Restoring traveller confidence and stimulating demand with new safe and clean labels for the sector, information apps for visitors and domestic tourism promotion campaigns.
  • Preparing comprehensive tourism recovery plans, to rebuild destinations, encourage innovation and investment, and rethink the tourism sector.

These actions are essential, but to reopen the tourism economy successfully and get businesses up and running, more needs to be done in a coordinated way as tourism services are very interdependent. The travel and tourism industry and governments should continue to reinforce their coordination mechanisms to accompany the businesses, notably the smallest ones, and the workers. Particular attention should be given also to the most sensitive/vulnerable destinations in the recovery phase.

Looking ahead, the measures put in place today will shape tourism of tomorrow. Governments need to already consider the longer term implications of the crisis, while staying ahead of the digital curve, supporting the low carbon transition, and promoting the structural transformation needed to build a stronger, more sustainable and resilient tourism economy. The crisis is an opportunity to rethink tourism for the future.